Due to the impact of the ongoing health pandemic, COVID-19, we have updated our processing and shipping times, but please note that additional delays may be caused by local regulations. Lares&Penates continues to monitor the situation closely to adhere with all local guidelines as the safety of our team members and customers is our top priority. Our team is working diligently to process and ship all orders as quickly as possible. For our updated processing and shipping times, please see below.
Once you have placed an order, we will confirm receipt of your order by sending a confirmation e-mail to the address provided at check-out. The order confirmation serves as an invoice and includes your Order Number along with all pertinent details. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. All orders are subject to acceptance and availability.
Once your order has been placed and you have received a confirmation of your order, our team will receive your order for processing.
Orders placed before 11AM (PST) may begin processing the same day. Orders placed after 11AM (PST), on weekends, and/or on holidays, will begin processing upon the following business day.
Our Customer Experience team will reach out to the e-mail provided at checkout if the products you have selected are not currently available, if an address verification is required, and/or if any additional information is required for security verification purposes.
You may cancel your order, for any reason, up to the moment that is processed by our team. Once your order has been marked as completed and released for shipping, we are unable to cancel your order, but you may return your order for a refund once you have received it. Please reach out to our Customer Experience team as soon as possible if you need to cancel your order.
Lost / Stolen package:
- Our Customers satisfaction is our top priority so we cover any case of exceptional delay or even loss in transit and offer a free reshipment or a refund.
- If the order does not make it to its destination and is delayed in a local post office, customers are responsible for contacting the carrier before receiving a reshipment\refund.
- If you have entered a wrong shipping information, you are not eligible for a reshipment or a refund.
My order hasn't arrived:
If you haven't received your order within 35 business days, your order is eligible for refunds or free reshipment. Please email us at: firstname.lastname@example.org.